Case Study

Iconic Lash Lounge: A focus on Value and Service

Challenge:

Iconic Lash Lounge was frustrated with the costs associated with their existing payroll platform. Additionally, the lackluster customer service did not match the value and attention they expected to receive for such an investment. 

Assessment:

The Anchor team conducted an assessment of Iconic's existing program and needs. Customer service expectations were reviewed and determined to be basic expectations of responsiveness, accessibility, and attention to detail. 

Solution:

It was identified that Anchor's standard payroll platform and workers compensation pay-as-you-go program would deliver the best value while meeting all of their needs.

Iconic was assigned a dedicated account manager, as is Anchor's standard approach. This ensures that Iconic team members are assured there is always an expert available to them for support who is knowledgeable of their program and needs.

The transition was made simple and painless. Anchor team members accessed Iconic's existing payroll platform and transitioned all necessary information to the new solution.

Results:

"Christina and the team at Anchor Payroll have been so helpful to us, especially during this pandemic. They have equipped small businesses like ours with the tools, resources, and information needed to navigate through these uncertain times. Their customer service is unmatched and they really go above and beyond for their clients. They are dedicated to providing the best quality service and it truly shows."

ICONIC LASH LOUNGE

About Iconic Lash Lounge

Iconic Lash Lounge is a leading lash service provider specializing in semi-permanent eyelash extensions with locations in New York and Connecticut. Their mission is to provide a comfortable and relaxing atmosphere where client's needs are met and expectations are surpassed. They strive to educate and empower women and men of all ages and to remind their clients to be bold, fierce and iconic.

Learn more at iconiclashlounge.com.